TSS Software Corporation is a well-established national software company using the latest development tools and technologies. We provide a unique work setting and reward employees for achievements that create value for our customers while enhancing the TSS brand. Located in the heart of the Chesapeake Bay region on the historic Eastport Peninsula, our offices are only a few blocks from downtown Annapolis, Maryland.
Please send an e-mail with your resume and salary requirements to careers@iwantTSS.com.
Confidentiality is assured. No recruiters please.
Software Consultant - Technical Support
The Technical Support Software Consultant provides excellent support and service for TSS customers while maintaining a positive attitude, polite demeanor, and a high level of responsiveness.
Tasks/Responsibilities:
Tasks/Responsibilities:
- Analyze and diagnose technical issues relating to TSS solutions
- Provide guidance on the use of TSS solutions
- Offer solutions to technical issues by telephone, e-mail, and Web chat portal
- Document resolutions in applicable Customer Relationship Management tools
- Facilitate Professional Services through the placement and tracking of orders
- Assist development efforts by testing of release candidate versions of TSS solutions
- Effective escalation of issues to other team members when necessary
- Perform other duties or tasks to assist the department or organization as the Supervisor may deem necessary
- Experience administering Microsoft SQL databases, Windows based operating systems, and computer networks
- Experience working in a help desk or call center environment
- Previous experience with Customer Relationship Management tools preferred
- Effective verbal and written communications with customers and co-workers
- Ability to prioritize workload efficiently and with accuracy
- Excellent customer service abilities and friendly phone/e-mail manner
- Experience using or administering TitleExpress and other TSS solutions a plus
- Able to perform customer service tasks in a professional, courteous manner
- Ability to maintain professionalism
- Self-motivated
- Ability to successfully adapt to a dynamic environment
- Receptive to and accepting of guidance from others
- Ability to deal with challenging people and problems professionally
- Able to work well in a team environment
- Intermediate level of proficiency in Microsoft Office programs
- Base annual salary commensurate with experience
- Full company benefits
Software Consultant - Sales
The individual in this position is responsible for a range of sales-related activities, from lead generation through completion and after-sale relationship management. It also involves participation in, and implementation of, specific short- and long-range marketing strategies designed to gain and retain customers.
Tasks/Responsibilities:
Tasks/Responsibilities:
- Indentifying and qualifying prospective land title settlement industry customers
- Selling software solutions and related services to land title and settlement industry customers
- Acquiring, maintaining and demonstrating extensive knowledge of TSS software solutions and service offerings, including pricing and related customer agreements
- Professionally representing TSS at selected industry conferences and events
- Ongoing development and maintenance of a CRM system database of qualified leads and customer retention information
- Participating in customer training programs
- Constantly engaging in efforts to improve the company’s marketing and sales functions
- Frequent travel
- High-level title technology solutions skills
- High-level Microsoft Office skills
- High-level customer relationship management (CRM) system skills
- TSS software solutions skills preferred
- College degree preferred
- Minimum 4 years successful business-to-business consultative sales experience
- Minimum 4 years land title insurance industry experience
- Proven self-motivation and successful time management abilities
- Proven ability to work successfully in a collaborative team environment
- High-level written and oral communications expertise
- Base annual salary + commissions
- Full company benefits
Software Consultant - Professional Services
The individual in this position is responsible for a range of professional services-related activities, including software training, escrow account reconciliation, training material development, and production and/or management of custom rate tables and reports. It also involves participation in, and implementation of, specific short- and long-range marketing strategies designed to gain and retain customers.
Tasks/Responsibilities:
Tasks/Responsibilities:
- Acquiring, maintaining and demonstrating a high level of knowledge about TSS product and service offerings
- Providing online and onsite training to customers on all TSS software solutions
- Providing online and onsite escrow account reconciliation services to TSS customers
- Participating in customer training programs, seminars and webinars
- Creating content for training manuals, seminars and webinars
- Creating content for state and underwriter tables
- Management of customer requests for custom reports
- Constantly engaging in efforts to improve the company’s training functions and service offerings
- Maintaining accurate billing records for services
- Frequent travel
- High-level title technology solutions skills
- High-level Microsoft Office skills
- High-level customer relationship management (CRM) system skills
- TSS software solutions skills
- High-level understanding of state and underwriter calculations
- Process management skills
- College degree preferred
- Minimum 4 years successful business-to-business consultative sales experience
- Minimum 4 years land title insurance industry experience
- Proven self-motivation and successful time management abilities
- Proven ability to work successfully in a collaborative team environment
- High-level written and oral communications expertise
- Base annual salary + commissions
- Full company benefits
