Tech Update: DPS 9.5 Merged Documents Missing Information

Title Docs Not Merging

 

UPDATE:  We have determined the root cause of the Title Docs merging issue. An update to DPS is in progress. Look for an announcement in the coming week.

 

Our records indicate that your business is running the 9.5.0 or 9.5.1 version of TitleExpress and DPS. Recently, some clients have reported issues in DPS 9.5 with Title Docs (e.g. Legal, Exceptions, Recital) not merging into specific documents. While this does not happen to all users or all documents, please take the following precautions:

  • Check your merged documents containing any Title Docs carefully.
  • If you encounter a State or General form that is not merging the Title Docs, check the online store for an updated version. Updated forms are available at no charge for 60 days.
  • If you encounter an Underwriter form that is not merging the Title Docs, check for updates on our website under Software Updates.
  • If you require an updated form that is not yet available on our website, contact SMS Support for assistance.

We greatly appreciate your business and the trust you have placed with SMS. Please contact SMS Customer Support with any questions or concerns.

 

Customer Support:
800-767-7831 | TESupport@smscorp.com | M-F, 8:00AM - 8:30PM Eastern

Posted on 6/7/2021 1:08:00 PM by esarber@firstam.com

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June 22. 2021 08:10

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